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How To Choose an EHR

Home/How To Choose an EHR

Integrated Products for Mental Health: Save Time, Money, Errors

Mental health therapists are beginning to talk about wanting “integrated products” to help manage their practice tasks. But what do they mean by “integrated product?” More importantly, if you wanted to look at some, how would you go about finding them? Googling “integrated product” isn’t likely to produce the results you want.

One of the problems is that these types of products go by more than one name, which may be why people have begun referring to them as “integrated products.” Common names are Electronic Health Record (EHR), Electronic Medical Record (EMR) or Practice Management System. To complicate matters, just being called one of those titles doesn’t automatically mean the product is well-integrated.

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All Patient Notes in ONE Place – You Don’t Have to Go Looking

Recently, a top journal in the field of Electronic Health Record (EHR) development posted this quote from an anonymous doctor who was dissatisfied with his EHR:

“I firmly believe this EHR makes important information difficult to find and interpret, and it is very inefficient.” He went on to say, “It creates superfluous and difficult-to-navigate notes and information that are not centralized. That makes it easy for care providers to disregard notes, and they often do. That affects patient safety. . . . It is difficult and arduous to document in the EHR, and providers’ efforts to do so still yield subpar results with erroneous, irrelevant information.”

This doctor is pointing out a very real problem inherent in some EHRs. However, he was referring to one of the "ONC Certified" EHRs which we've discussed previously. Those types of EHRS are inherently much more difficult to use than most EHRs that have been specifically created for the mental health professions, such as PSYBooks.

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Why Do People Hate Electronic Health Records (EHRs)?

Actually, most patients don't. A recent study conducted by Catalyst Healthcare Research found that 93% of adults would prefer to go to a doctor that offers email communication, even if there was a $25 fee (Pai, 2014). Encrypted email is incorporated into most, if not all present-day EHRs that also have patient portals. By being integrated with the entire medical record, it's relatively easy for doctors to correspond with patients right from their electronic chart. Leaders in prominent health care groups in Houston, encouraged patient enrollment in their EHR system and have found similar results. Dr. Robert Dickinson, Kelsey-Seybold's medical director for executive health and wellness says, "They think it's the coolest thing they've ever seen. It's like online banking. People love this kind of access. Before, it was kind of mysterious" (Hines, 2014).

However, when you ask doctors if they like EHRs, you often get an entirely different story. You mostly hear dislike, frustration and irritability. There are actually excellent reasons for this.

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Doing Telehealth? You Need a Portal.

Think you're not doing telehealth? Think again. Although there's no one-size-fits-all definition that cuts across state and/or discipline lines, most agree that telehealth basically involves any electronic method you use to communicate with or about your clients. This can include common things like phones, email and electronic file storage, in addition to video sessions, which is what we typically think of with the term telehealth.

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Business Associate Agreements:
Do We Really Need Them?

I sometimes hear therapists mention specific software programs they’re using in their practices for tasks like notes, calendar/schedulers, online file storage, billing, video sessions or email and then add something like, “They’re HIPAA compliant. They just don’t – you know – have Business Associate Agreements.”

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Behavioral Health Portal

The portal is the web-based interface between you and your clients. In a sense, it allows your clients (or anyone else you designate) to have their own “mini” version of PSYBooks that contains just their own data – no one else’s. You can view data they enter on your side and interact with the client about their data, all through the portal.

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Types of EHRs: Introduction

Let’s face it. There are LOTS of EHRs on the market and most of us simply don’t have the time, energy, or frankly – interest – to put a lot of effort into researching them. Some therapists have told me that although they’d sort of like to explore EHRs, they begin looking at all the options, get overwhelmed, and decide to put the whole thing off. Although it doesn’t have to be overwhelming, it IS an important decision. An EHR that’s designed well, with attention paid to usability issues so it’s easy to use, can simplify your life enormously and save you a lot of time and money. On the other hand, an EHR that’s poorly designed will have you pulling your hair out and cursing EHRs in general – possibly not realizing that not all EHRs are the same and that there might be better options.

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What is an EHR Anyway?

The acronym EHR stands for Electronic Health Record. Originally the term EHR was supposed to mean a very specific thing. It was to be a type of digital (i.e., computerized) practice management system for health care professionals that could “talk to” (i.e., share data with) EHRs of other health care providers and organizations, such as laboratories, specialists, school and workplace clinics, medical imaging facilities, pharmacies, emergency facilities – essentially anyone that might be involved in a patient’s care. Similar products that did NOT automatically have the “talk to everyone” feature were to be referred to by other names, such as EMR (Electronic Medical Record) or simply, practice management system.

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Types of EHRs: Scope

To begin this series of posts, let’s look at a concept I’m calling “scope”. In reference to EHRs, scope doesn’t refer to the number of users a particular EHR has, but rather, to the number of different roles for which it’s designed. For example, a large scale medical EHR needs different roles or tracks for each of the various personnel that might need to add something to a patient’s chart. That could mean, for example, different tracks for scheduling, billing, intake, nurses and other mid-levels, doctors, lab technicians, social workers, etc. Additionally, such EHRs are designed primarily for hospital settings. Doctors who are affiliated with the hospital can typically access the EHR from their office, but the EHR itself was developed with hospitals in mind.

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Types of EHRs: The Shared Chart Model

At it’s simplest, digital record-keeping could simply mean a Word doc, Excel sheet or PDF that you’ve saved on your computer, tablet, phone, thumb drive or other type of digital storage device. There are advantages to digital record-keeping even at this elementary level. For example, with digital records, you no longer have to contend with bulging filing cabinets, finding adequate long-term storage, or shredding – all of which are factors with paper health records. Additionally, it’s relatively easy to make backup copies of digital files to guard against some type of disaster, whereas making copies of paper records is costly, both in terms of time and money and also, effectively doubles the number of filing cabinets or other physical storage space you need.

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Date of Last Revision: March 31, 2023

Welcome to our website (“Website”). These General Terms of Service (“Terms”) apply to visitors to this website, as well as registered users of any and all offerings provided by PSYBooks™. PSYBooks, LLC (“PSYBooks” or “we” or “our” or “us”) is a Georgia Limited Liability Company whose principal place of business is located at 2944 Blackwood Rd, Decatur, GA 30033.

PSYBooks is the owner and operator of this Website. PSYBooks, via our Website, provides an electronic health record (“EHR”) software-as-a-service (“Service”) offering specifically designed for mental health practices and may, in the future, offer other tools for those in the mental health professions.

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Privacy Policy

Date of Last Revision: March 31, 2023
  1. Introduction
    1. PSYBooks, LLC (collectively “PSYBooks” or “us” or “our” or “we”) is the owner and operator of www.psybooks.com and any related sub-domains (the “Service”). This privacy policy (“Privacy Policy” or “Policy”) applies to the Service in its entirety but does not apply to entities that PSYBooks does not own or control.
    2. PSYBooks is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through our Service, including any information submitted to us through various forms and through other mechanisms. By using our Service you are accepting the privacy practices contained in this Policy.
    3. The purpose of our Privacy Policy is to inform our users regarding the information that we collect, utilize, and share. If you have any questions about our Privacy Policy, or our privacy practices in general, please contact us using the contact information provided below:

    PSYBooks, LLC

    Privacy, c/o PSYBooks Privacy Officer

    2944 Blackwood Rd

    Decatur, GA 30033

    Email: susan@psybooks.com

    Phone: 770-441-6361

  2. Information Collected About You
    1. There are various types of information that PSYBooks collects about you when you register with, interact with, or otherwise use our Service. Some of this information is provided voluntarily by you and other information is provided through automated processes under PSYBooks’ control.
    2. Information Provided By You: In addition to personally identifiable information (“PII”) provided during the PSYBooks subscription process, you may also provide us PII during the following non-exhaustive list of representative classes of interactions on our Service:
      1. requesting customer support and sending PSYBooks similar communications;
      2. making payments to PSYBooks for various offerings;
      3. signing up for PSYBooks email alerts, newsletters, and similar special offers;
      4. responding to PSYBooks surveys and other special information requests; and
      5. communicating with PSYBooks regarding our compliance with applicable law.
    3. Information Provided By Automated Processes: PSYBooks may automatically collect non-PII pertaining to you when you use our Service including, but not limited to, when you use our Service via mobile and other access devices. PSYBooks may use cookies, web beacons, log files and similar methods to collect non-PII:
      1. A cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you and other users of our Service. The cookie may contain a token linked to our databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time;
      2. A web beacon is used to enable communications with third parties. It is a small image in an HTML page with all dimensions set to one (1) pixel. Because of its insignificant size, it is not visible. It is used to pass certain non-PII anonymously to third-party sites, usually advertisers;
      3. A log file is a system created file that captures certain interactions between you and our Service.
    4. Non-PII Reservation of Rights: PSYBooks reserves the right to adopt alternative methods for collecting non-PII consistent with the provisions of this Policy and without providing further notification to you, other than what is contained herein.
  3. Implications Regarding Collected Information
    1. Consent Regarding Data Storage and Transfer: Your use of our Service implies your consent to have your PII and non-PII (“Data”) (i.e. any data provided by you to PSYBooks via our Service or through other mechanisms) stored, transferred and processed within the United States, or in any other country in which PSYBooks or its affiliates, subsidiaries or agents maintain facilities. By providing us with your Data and using our Service you consent to any such transfer of Data outside of your country of origin, at PSYBooks’ sole discretion.
    2. Control and Access to Data: PSYBooks respects both the need for you to control your Data and our users’ need for sharing it with us, especially regarding the protected health information (“PHI”) of patients. PSYBooks is diligent in ensuring that it has implemented appropriate administrative, technical, and physical safeguards to prevent the unauthorized or unlawful use of your Data, and to prevent any accidental loss, destruction, or damage to such information.
    3. Use of Data Collected: PSYBooks is the sole business owner of the Data (i.e. as represented by the aggregate content and arrangement of the information collected about you or your patients on our Service) and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this Policy. PSYBooks collects this information in order to:
      1. accomplish the objectives of our Service;
      2. provide you with a high quality user experience on our Service;
      3. offer you a personalized feature set on our Service; and
      4. to improve our Service.
    4. Sharing of Data in General: PII or PHI provided by you will not be shared with third parties, without your permission, for any purpose other than those enumerated below. PSYBooks, in its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to our business interests. PSYBooks, in its sole discretion, reserves the right to disclose any information that it obtains through our Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law. PSYBooks, in its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do so is reasonably necessary to:
      1. enforce our Terms of Use;
      2. detect, investigate and otherwise address fraud, security or technical breaches or related matters; or
      3. protect against imminent harm to the rights, property, or safety of PSYBooks, its users, or the public at large, as required or permitted by law.
    5. Sharing of Payment Data: PSYBooks may share transaction information with our third party payment processor (“Payment Processor”) when you pay for or renew your Subscription to our Service. The information shared with our Payment Processor is limited to the information required by our Payment Processor to complete the payment transaction. PSYBooks does not capture or store the financial information provided by you to our Payment Processor. PSYBooks only stores the results of said transactions as provided via notifications from our Payment Processor to us upon the completion of a payment transaction.
    6. Sharing of Data with Other Third Parties: In addition to disclosing information to our Payment Processor, PSYBooks may disclose your personal information or PHI to other third-party service providers (“Providers”) who perform services on our behalf. Examples of such Providers may include, but are not limited to, data storage and web hosting companies, as well as consultants we may engage for various reasons. PSYBooks requires Providers to use and protect your personal information consistent with the provisions of this Policy. PHI will only be shared with business partners with whom PSYBooks has a Business Associate Agreement, as required by applicable law.
  4. Security of Information
    1. Any information sent by you to PSYBooks through Internet email or through our Service may not be secure and is therefore done on a non-confidential basis and at your own risk. Once such information is received, PSYBooks takes appropriate security safeguards to prevent its unauthorized use, alteration, disclosure or destruction. These safeguards include periodic review of our internal processes, and benchmarking of same with industry best practices.
    2. Access to PII or PHI is restricted to PSYBooks employees, contractors, and agents on a need to know basis. Such individuals are generally bound by confidentiality agreements and may be subject to termination and criminal prosecution should they fail to comply as required by said agreements and/or with the contents of this Policy.
  5. Data integrity
    1. PSYBooks processes PII only for the purposes for which it was collected and in accordance with the provisions in this Policy. Reasonable steps are taken to ensure the quality of the PII that PSYBooks collects, processes, and stores. PSYBooks depends on its users to keep their PII current and accurate. PSYBooks conducts periodic reviews to ensure that only the PII required by our Service is captured and used consistent with the provisions of this Policy. The maintenance of data integrity is a joint collaborative effort between PSYBooks and our users.
    2. PSYBooks may delete Data, from time to time, upon the request of an individual user. PSYBooks requires that a user present proper credentials for authentication before honoring all such requests. Good faith attempts are made to work with individual users regarding Data related issues. PSYBooks reserves the right to refuse such requests when they prove unduly burdensome and/or are impractical. PSYBooks will not delete Data required to be kept by applicable law or Data otherwise required by PSYBooks for legitimate business reasons.
  6. Choices Regarding PII
    1. Should PSYBooks decide to use PII or PHI other than for the purpose originally collected, PSYBooks will do so only with your consent. You will be given the opportunity to opt out of any such use. Should PSYBooks become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then PSYBooks will provide notice to you before your PII or PHI is subject to a new or different privacy policy.
    2. You always have the option of contacting PSYBooks should you have questions regarding your PII or PHI. Please contact PSYBooks using the contact information provided above.
  7. Protecting Children

    PSYBooks restricts the use of our Service to individuals of legal age and above. PSYBooks does not knowingly collect or solicit PII from anyone under the age of 18, with or without parental consent.

  8. Links

    Our Service may contain hyperlinks to third-party websites that may collect or solicit information. Our Privacy Policy does not cover information collected or solicited by these third-party websites. PSYBooks is not responsible for the privacy practices of such sites. PSYBooks users are encouraged to pay attention when they leave our Service and to read the respective privacy policies of each website that collects personally identifiable information. This Policy only applies to information provided by you to PSYBooks via our Service or through other mechanisms.

  9. Enforcement

    Because we are committed to protecting our users’ PII and PHI, PSYBooks conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy. We will cooperate with the appropriate authorities to resolve any user complaints regarding the transfer of PII or PHI. PSYBooks will initially try to resolve the complaint with the individual user. Formal complaints should be sent to PSYBooks using the contact information provided above.

  10. Policy Changes

    In the future, we may make changes to our Privacy Policy to reflect changes in our privacy practices and/or changes to our Service. PSYBooks’ goal is to keep our users aware of what information we collect, use, and under what circumstances, if any, we disclose it. When changes are made to this Policy the “last updated date” will be modified accordingly. If changes are made to our Privacy Policy then PSYBooks will provide notification on our Website. In addition, further notification will be provided to users that have registered with our Service.

Business Agreement

Date of Last Revision: March 31, 2023
  1. Introduction
    1. PSYBooks, LLC (collectively “PSYBooks” or “us” or “our” or “we”) is the owner and operator of www.psybooks.com and any related sub-domains (the “Service”). This privacy policy (“Privacy Policy” or “Policy”) applies to the Service in its entirety but does not apply to entities that PSYBooks does not own or control.
    2. PSYBooks is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through our Service, including any information submitted to us through various forms and through other mechanisms. By using our Service you are accepting the privacy practices contained in this Policy.
    3. The purpose of our Privacy Policy is to inform our users regarding the information that we collect, utilize, and share. If you have any questions about our Privacy Policy, or our privacy practices in general, please contact us using the contact information provided below:

    PSYBooks, LLC

    Privacy, c/o PSYBooks Privacy Officer

    2944 Blackwood Rd

    Decatur, GA 30033

    Email: susan@psybooks.com

    Phone: 770-441-6361

  2. Information Collected About You
    1. There are various types of information that PSYBooks collects about you when you register with, interact with, or otherwise use our Service. Some of this information is provided voluntarily by you and other information is provided through automated processes under PSYBooks’ control.
    2. Information Provided By You: In addition to personally identifiable information (“PII”) provided during the PSYBooks subscription process, you may also provide us PII during the following non-exhaustive list of representative classes of interactions on our Service:
      1. requesting customer support and sending PSYBooks similar communications;
      2. making payments to PSYBooks for various offerings;
      3. signing up for PSYBooks email alerts, newsletters, and similar special offers;
      4. responding to PSYBooks surveys and other special information requests; and
      5. communicating with PSYBooks regarding our compliance with applicable law.
    3. Information Provided By Automated Processes: PSYBooks may automatically collect non-PII pertaining to you when you use our Service including, but not limited to, when you use our Service via mobile and other access devices. PSYBooks may use cookies, web beacons, log files and similar methods to collect non-PII:
      1. A cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you and other users of our Service. The cookie may contain a token linked to our databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time;
      2. A web beacon is used to enable communications with third parties. It is a small image in an HTML page with all dimensions set to one (1) pixel. Because of its insignificant size, it is not visible. It is used to pass certain non-PII anonymously to third-party sites, usually advertisers;
      3. A log file is a system created file that captures certain interactions between you and our Service.
    4. Non-PII Reservation of Rights: PSYBooks reserves the right to adopt alternative methods for collecting non-PII consistent with the provisions of this Policy and without providing further notification to you, other than what is contained herein.
  3. Implications Regarding Collected Information
    1. Consent Regarding Data Storage and Transfer: Your use of our Service implies your consent to have your PII and non-PII (“Data”) (i.e. any data provided by you to PSYBooks via our Service or through other mechanisms) stored, transferred and processed within the United States, or in any other country in which PSYBooks or its affiliates, subsidiaries or agents maintain facilities. By providing us with your Data and using our Service you consent to any such transfer of Data outside of your country of origin, at PSYBooks’ sole discretion.
    2. Control and Access to Data: PSYBooks respects both the need for you to control your Data and our users’ need for sharing it with us, especially regarding the protected health information (“PHI”) of patients. PSYBooks is diligent in ensuring that it has implemented appropriate administrative, technical, and physical safeguards to prevent the unauthorized or unlawful use of your Data, and to prevent any accidental loss, destruction, or damage to such information.
    3. Use of Data Collected: PSYBooks is the sole business owner of the Data (i.e. as represented by the aggregate content and arrangement of the information collected about you or your patients on our Service) and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this Policy. PSYBooks collects this information in order to:
      1. accomplish the objectives of our Service;
      2. provide you with a high quality user experience on our Service;
      3. offer you a personalized feature set on our Service; and
      4. to improve our Service.
    4. Sharing of Data in General: PII or PHI provided by you will not be shared with third parties, without your permission, for any purpose other than those enumerated below. PSYBooks, in its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to our business interests. PSYBooks, in its sole discretion, reserves the right to disclose any information that it obtains through our Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law. PSYBooks, in its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do so is reasonably necessary to:
      1. enforce our Terms of Use;
      2. detect, investigate and otherwise address fraud, security or technical breaches or related matters; or
      3. protect against imminent harm to the rights, property, or safety of PSYBooks, its users, or the public at large, as required or permitted by law.
    5. Sharing of Payment Data: PSYBooks may share transaction information with our third party payment processor (“Payment Processor”) when you pay for or renew your Subscription to our Service. The information shared with our Payment Processor is limited to the information required by our Payment Processor to complete the payment transaction. PSYBooks does not capture or store the financial information provided by you to our Payment Processor. PSYBooks only stores the results of said transactions as provided via notifications from our Payment Processor to us upon the completion of a payment transaction.
    6. Sharing of Data with Other Third Parties: In addition to disclosing information to our Payment Processor, PSYBooks may disclose your personal information or PHI to other third-party service providers (“Providers”) who perform services on our behalf. Examples of such Providers may include, but are not limited to, data storage and web hosting companies, as well as consultants we may engage for various reasons. PSYBooks requires Providers to use and protect your personal information consistent with the provisions of this Policy. PHI will only be shared with business partners with whom PSYBooks has a Business Associate Agreement, as required by applicable law.
  4. Security of Information
    1. Any information sent by you to PSYBooks through Internet email or through our Service may not be secure and is therefore done on a non-confidential basis and at your own risk. Once such information is received, PSYBooks takes appropriate security safeguards to prevent its unauthorized use, alteration, disclosure or destruction. These safeguards include periodic review of our internal processes, and benchmarking of same with industry best practices.
    2. Access to PII or PHI is restricted to PSYBooks employees, contractors, and agents on a need to know basis. Such individuals are generally bound by confidentiality agreements and may be subject to termination and criminal prosecution should they fail to comply as required by said agreements and/or with the contents of this Policy.
  5. Data integrity
    1. PSYBooks processes PII only for the purposes for which it was collected and in accordance with the provisions in this Policy. Reasonable steps are taken to ensure the quality of the PII that PSYBooks collects, processes, and stores. PSYBooks depends on its users to keep their PII current and accurate. PSYBooks conducts periodic reviews to ensure that only the PII required by our Service is captured and used consistent with the provisions of this Policy. The maintenance of data integrity is a joint collaborative effort between PSYBooks and our users.
    2. PSYBooks may delete Data, from time to time, upon the request of an individual user. PSYBooks requires that a user present proper credentials for authentication before honoring all such requests. Good faith attempts are made to work with individual users regarding Data related issues. PSYBooks reserves the right to refuse such requests when they prove unduly burdensome and/or are impractical. PSYBooks will not delete Data required to be kept by applicable law or Data otherwise required by PSYBooks for legitimate business reasons.
  6. Choices Regarding PII
    1. Should PSYBooks decide to use PII or PHI other than for the purpose originally collected, PSYBooks will do so only with your consent. You will be given the opportunity to opt out of any such use. Should PSYBooks become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then PSYBooks will provide notice to you before your PII or PHI is subject to a new or different privacy policy.
    2. You always have the option of contacting PSYBooks should you have questions regarding your PII or PHI. Please contact PSYBooks using the contact information provided above.
  7. Protecting Children

    PSYBooks restricts the use of our Service to individuals of legal age and above. PSYBooks does not knowingly collect or solicit PII from anyone under the age of 18, with or without parental consent.

  8. Links

    Our Service may contain hyperlinks to third-party websites that may collect or solicit information. Our Privacy Policy does not cover information collected or solicited by these third-party websites. PSYBooks is not responsible for the privacy practices of such sites. PSYBooks users are encouraged to pay attention when they leave our Service and to read the respective privacy policies of each website that collects personally identifiable information. This Policy only applies to information provided by you to PSYBooks via our Service or through other mechanisms.

  9. Enforcement

    Because we are committed to protecting our users’ PII and PHI, PSYBooks conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy. We will cooperate with the appropriate authorities to resolve any user complaints regarding the transfer of PII or PHI. PSYBooks will initially try to resolve the complaint with the individual user. Formal complaints should be sent to PSYBooks using the contact information provided above.

  10. Policy Changes

    In the future, we may make changes to our Privacy Policy to reflect changes in our privacy practices and/or changes to our Service. PSYBooks’ goal is to keep our users aware of what information we collect, use, and under what circumstances, if any, we disclose it. When changes are made to this Policy the “last updated date” will be modified accordingly. If changes are made to our Privacy Policy then PSYBooks will provide notification on our Website. In addition, further notification will be provided to users that have registered with our Service.