Philosophy and Guiding Values

It took more than 5 years to develop PSYBooks. Why? Because we kept thinking of ways to make it BETTER. While that may not speak to good economic sense, it does serve to illustrate our primary guiding principle:




To be a product you can count on – every day, every time.


To provide all the tools you need synched in a a single application.

This means that we are devoted to:

The History of PSYBooks

PSYBooks was designed by Susan C. Litton, Ph.D., a psychologist in private practice in Atlanta, GA. Susan became interested in the Web/mental health connection in 1995 when she became a volunteer chat host for a channel on America Online called Online Psych. Her duties expanded, Online Psych was purchased by iVillage.com and eventually, Susan was hired by iVillage as the Sr. Community Producer for their entire Health channel. Show/Hide

Susan thrived! Although her heart remained in the clinical setting, working on the Internet became a passion for her inner kid that was just plain fun. She remembers vividly being given the tour of iVillage’s main office in NYC. When taken to the tech department (the people who made it all work) Susan thought, “I want to do THAT!” A few moments later, when the tour progressed to the graphics department (the people who made it pretty) Susan thought, “I want to do THAT!” And finally, when taken to the editorial department (the people who wrote the content) Susan thought, “I can already do that!”

Unfortunately, iVillage met with troubled times, and Susan was eventually laid off. However, with the money she had earned during her 2-year stint there, she decided to go back to school. She enrolled in the Web Design and Development program of the Art Institute of Atlanta – a degree program designed to teach both things she wanted to learn: how to make the Web work AND how to make it pretty.

While in school, Susan continued her work as a clinical psychologist. Around the time she needed an idea for her Senior Project, she began experiencing some frustration with the practice management system she was using. Having come from a family of do-it-yourselfers, Susan decided to build a prototype for a new EHR as her Senior Project. The prototype was successful and after graduating, Susan just kept tinkering with it. (This is fun for her, remember?)

After a while, it became obvious that she needed help. She began looking for a team to work with her and eventually found Mindfire Solutions – a company whose developers were content to have Susan work alongside them and who were also amazingly patient with her seemingly unending requests of, “This can be better. We need to redo it.” Or, “We need to add just ONE more new feature before we launch the next release.”

Susan also knew that PSYBooks needed to be 100% HIPAA/HITECH compliant. Being a clinician herself, it was important to her that client data was protected and that the HIPAA/HITECH guidelines were followed to a tee. However, when she tried to plow through all of the legal material, her eyes crossed. So she looked for and found a real gem: Carlos Leyva, an attorney who specializes in HIPAA/HITECH – AND online businesses – AND who is a geek at heart like her.

Working together, the team finally launched PSYBooks on July 7th, 2014 – a date chosen to honor Susan’s mother’s 89th birthday.


Meet our Vibrant Team

Our FIVE STAR Support Team!

Our Independent Contractors

Want more help actually managing your practice? Our Independent Contractors might be just the thing! Although our regular support services are always free, we realize that some of you would like a bit more help. The purpose of the regular support staff is to teach you and your office personnel how to use the PSYBooks program. In contrast, our Independent Contractors can actually do the work for you. All of our Independent Contractors have also worked as regular PSYBooks support staff so they are well-versed in using the program.

PSYBooks’ Independent Contractors (ICs) are trained medical billers/coders whom you can hire by reaching out to them directly. Depending on their availability, they may be able to help with time-limited jobs (e.g., credentialing, getting you set up with EDI/EFTs/ERAs, collecting back payments, etc.) or for longer-term practice management positions. Although PSYBooks is delighted to support and promote these talented individuals, any arrangements you work out are strictly between you and the IC you hire.